Manager Customer Services

Role Overview

We are seeking a dynamic, customer-focused, and results-driven professional to join our team as Manager Customer Services. The ideal candidate will:

Develop and implement customer service strategies to enhance customer satisfaction and loyalty.

Oversee customer experience across all touchpoints.

Ensure timely resolution of customer complaints.

Analyze customer feedback to drive continuous improvement.

Lead CRM and customer engagement initiatives to strengthen brand loyalty while delivering service excellence.

Qualifications

Bachelor’s in Business Administration, Marketing, or related field.

MBA preferred.

Requirements

08-10 years in Customer Service/CX, CRM, or Aftersales Customer Relations.

Excellent communication and interpersonal skills.

Strong leadership and people management capabilities.

Customer-centric mindset with exceptional problem-solving skills.

Analytical ability with experience in customer data analysis and reporting.

Proficiency in CRM systems and Microsoft Office applications.

Ability to manage multiple priorities in a fast-paced environment.

How to Apply

Deadline: 18th Oct 2026