Store Manager

About the Role

Corio Footwear is looking for a dynamic, responsible, and results-driven Store Manager to lead store operations and drive sales performance. The ideal candidate will have strong leadership abilities, hands-on retail operations experience, a solid understanding of business objectives, and a commitment to team achievement. If you are passionate about retail, customer service, team development, and business growth, they would love to hear from you.

Key Responsibilities

Manage complete day-to-day store operations.

Achieve monthly, weekly, and daily sales targets.

Monitor and improve retail KPIs (NOB, ABV, UPT, conversion, etc.).

Lead, motivate, coach, and develop the sales team.

Prepare and analyze daily sales and performance reports.

Deliver excellent customer service and resolve complaints.

Ensure store hygiene, visual merchandising, and security.

Maintain visual merchandising and store presentation standards.

Monitor stock levels and ensure accurate stock recording, transfers, returns, and exchanges.

Ensure compliance with company policies, SOPs, and checklists.

Monitor staff attendance, grooming, discipline, and performance.

Conduct team briefings and communicate sales targets.

Coordinate with Regional Sales Manager and Head Office.

Maintain stock accuracy and minimize inventory discrepancies.

Monitor competitors and provide market feedback.

Control store expenses within the approved budget.

Take ownership of overall store performance, profitability, and team productivity.

KPI & Performance Expectations

The Store Manager will be responsible for monitoring and improving:

Sales Target Achievement

NOB (Number of Bills)

ABV (Average Bill Value)

UPT (Units Per Transaction)

Conversion Rate

Sales per Employee / Productivity

Customer Satisfaction

Stock Accuracy & Inventory Management

Team Performance and Operational Compliance

Requirements

Education: Bachelor’s degree in Business Administration, Management, or a related field.

Experience: 2–4 years of relevant retail experience, preferably in a supervisory or store manager role.

Skills & Knowledge:

Strong knowledge of retail sales, store operations, inventory management, and customer service.

Good understanding of retail KPIs and performance analysis.

Proven ability to lead, motivate, and manage a team.

Proficiency in MS Excel, sales reporting, and POS systems.

Excellent communication, customer handling, and problem-solving skills.

Ability to work under pressure and achieve sales targets.

Strong sense of ownership, discipline, and professional conduct.

What We Offer

Competitive salary package (mention salary range if possible - Note: specific range is not listed in the ad).

Performance-based growth opportunities.

Professional and supportive working environment.

Career development and advancement opportunities.

Staff purchase discounts.

Opportunity to contribute to a growing retail brand.