TOC Engineer

Eligibility:

At least a Bachelor's degree (16 years of education) in IT, Computer Science, or a relevant computing discipline from an HEC-recognised/reputable university.

Maximum Age: 26 years

Job Description:

Monitor IT infrastructure, applications, databases, network and banking services through centralised monitoring tools.

Detect, acknowledge and follow up on system alerts, incidents and service degradations.

Perform initial analysis and escalate incidents to the relevant support teams as per the defined escalation matrix.

Maintain accurate incident, alert and monitoring records and ensure timely closure/follow-up.

Monitor critical banking services in a 24/7/365 operational environment and promptly report service interruptions.

Coordinate with Infrastructure, Network, Application, Database and other technical teams for incident resolution and service restoration.

Ensure compliance with defined SLA/OLA, MTTA, MTTD and MTTR targets.