Operations Support Expert

Key Responsibilities:

Prepare daily, weekly, and monthly operational performance reports.

Monitor NAR, MTTR, outages, SLA compliance, and vendor performance.

Analyze fuel consumption, DG runtime, energy performance, and operational trends.

Consolidate, validate, and analyze data from field teams, NOC, and vendors.

Develop dashboards, management reports, and performance insights.

Identify performance gaps, trends, exceptions, and emerging operational risks.

Support NAR reconciliation, SLA tracking, and performance monitoring.

Qualification:

Bachelor's degree in Engineering, Business Administration, Computer Science, or a related field.

Strong analytical, reporting, and problem-solving skills.

Proficiency in Microsoft Excel, Power BI, and Tableau.

Experience:

3-5 years of relevant experience in reporting, analysis, or operational performance management.

Experience in Telecom, TowerCo is preferred.

Experience in KPI monitoring, data analysis, and management reporting is an advantage.

Skills:

Advanced Microsoft Excel | Power BI | Tableau | Data Analysis | KPI & Trend Analysis | AI-Driven Analytics | Advanced Reporting | Dashboard Development | Problem Solving | Stakeholder Management | Coordination & Follow-up | Communication Skills

Diversity Note:
Applications from female candidates are strongly encouraged as part of our commitment to diversity & inclusion.

How to Apply:
 Wednesday, 7th Oct 2026