Quality Assurance Analyst

Eligibility:

Qualification:

Minimum Bachelor's degree preferably a Master's, from an HEC-recognized institute/university.

Qualification in Islamic Finance will be an added advantage.

Experience:

Minimum 2 years of relevant experience in Quality Assurance, Complaint Management, Operations, Compliance or related areas.

Job Description:

Conducting QA reviews of customer interactions and processes to ensure compliance with approved standards and regulations.

Identifying service gaps, control weaknesses, and recurring customer issues to determine improvement areas.

Preparing QA reports, dashboards, and management insights to highlight findings and service quality trends.

Conducting thematic reviews and coordinating with stakeholders to address identified gaps.

Providing QA analysis and support for management, audit, and regulatory requirements while maintaining confidentiality.