Position Overview:

We are seeking an experienced and results-driven Collections Manager to lead our collections department, optimize repayment performance, and ensure compliance with industry standards. The ideal candidate will have strong leadership, analytical, and problem-solving skills, with the ability to manage teams and drive recovery results.

Key Responsibilities:

• Lead and oversee the collections department, implementing strategic recovery plans.
• Monitor repayment performance across S0–M2+ stages and continuously improve scripts and processes.
• Set KPIs for team leads and agents, managing performance and incentive structures.
• Recruit, train, and retain high-performing collection staff to build a stable and efficient team.
• Collaborate with Legal, Tech, and Customer Support teams for locking, repayment, and complaint resolution.
• Handle high-value delinquent accounts and sensitive escalations to improve recovery quality.
   

Requirements:

• Minimum 2 years of experience in collections or risk control, including managerial responsibilities.
• Knowledge of local market practices, customer behavior, and compliance requirements.
• Strong execution capabilities with a data-driven approach and excellent people management skills.
• Proficiency in English and/or Urdu with exceptional interpersonal abilities.