About the Role:
Onederland, a leading family entertainment facility, is looking for a Team Leader (Customer Support) to oversee customer service operations and ensure a high-quality experience for all visitors. The ideal candidate will have prior experience in the retail or entertainment industry, excellent interpersonal skills, and the ability to lead a customer-facing team in a fast-paced environment.

Key Responsibilities:

• Lead and supervise the customer support team to deliver exceptional service standards
• Resolve customer queries, concerns, and complaints promptly and professionally
• Monitor daily operations and ensure smooth coordination among team members
• Identify opportunities for process improvements and implement customer service best practices
• Train and mentor staff to maintain service quality and operational efficiency
• Report on team performance and customer feedback to management
• Collaborate with other departments to enhance the overall guest experience
   

Qualifications & Requirements:

• Bachelor’s degree preferred
• Prior experience in the retail or entertainment sector is highly desirable
• Proven leadership and team management capabilities
• Strong problem-solving attitude and customer-oriented mindset
• Excellent verbal and written communication skills
• Proficiency in MS Office is a plus