About the Role:

We are seeking a skilled and motivated IT Support Officer to join our dynamic team. In this role, you will be the frontline for ensuring our computer systems, servers, and network operate efficiently and securely. You will be responsible for providing technical assistance to users and maintaining our IT infrastructure.

Key Responsibilities:

• Provide first-line technical support and troubleshooting for hardware, software, and network issues.
• Install, configure, and maintain computer systems, applications, and servers.
• Respond promptly to user inquiries and provide effective, timely resolution to IT-related problems.
• Conduct regular system audits to ensure optimal performance, data integrity, and security.
• Document and manage support requests using a ticketing system.
• Assist in the maintenance of network infrastructure.

Requirements:

• Education: Bachelor of Science in Computer Science (BS-CS) or a related field.
• Certification: Must have a valid CCNA (Cisco Certified Network Associate) certification.
• Experience: 1-2 years of professional experience in IT and Network Support.
• Skills:
  • Strong knowledge of computer systems, networks, and troubleshooting methodologies.
  • Excellent problem-solving and communication skills.
  • Ability to work independently and as part of a team.
  • Customer-oriented with a patient and professional demeanor.